Requesting changes
You can request as many changes to orders as you like, providing these requests are reasonable and in line with the original brief.
Tip: Being as detailed as possible when placing your order will usually ensure that your content does not require changes.
Asking for a change
Once an order is complete, you will see a button at the top of the page marked 'ask for changes'. If you click on this, it will open up a dialogue box, where you can type in your feedback. Please make this as detailed and objective as possible, in order for the writer to fully understand your requirements. If required, you can also attach a file to your message.
Keeping track of change requests
Once a message has been sent, this is indicated by a small envelope icon with an arrow (as shown below) in the order information feed on your dashboard.
After changes have been made to your order, you will see an illuminated icon as demonstrated below:
Viewing revision history
To help you keep track of revisions, you can see a full list of changes on each order. To view these, first click on the illuminated revision history icon.
You will be able to see a list of the changes made to the order, each with a timestamp.
Click into each change to see a detailed breakdown of what has been changed, including a side-by-side view of the new and previous version of the order.
